About the hotline

The Labour Standards Advice Hotline is a telephone consultation service provided by advisors with expertise in issues related to labour standards laws and regulations, such as illegal overtime work, health problems caused by overwork, and unpaid overtime work. The service not only includes consultations that offer advice and information based on applicable laws, regulations, and past court cases, but also introductions to related organizations and institutions. Tokyo Legal Mind K.K. was commissioned by the Ministry of Health, Labour and Welfare to offer this service on a consultation basis only, and will not issue guidance or recommendations to employers. It is free for both employers and employees and accessible by phone from anywhere in Japan. Consultations can be anonymous.

• A service commissioned by the Ministry of Health, Labour and Welfare

  In 2022, this service is provided by Tokyo Legal Mind K.K. and commissioned by the Ministry of Health, Labour and Welfare. It is only available when the Labour Standards Inspection Office is closed at nighttime on weekdays, and in the daytime and nighttime on Saturdays, Sundays and National Holidays.

• A service to answer questions and help reduce concerns and anxiety

  This is a service that provides advice on issues related to labour standards laws and regulations, such as management of working hours, payment of extra wages, and the safety and hygiene of workplaces. It offers various kinds of information, including advice based on applicable laws, regulations, and past court cases, answers questions and helps reduce concerns and anxiety.

• A service that can introduce contact information for specific problems

  This service can also provide contact information for those who specialize in consultations on abuse and harassment in certain areas, such as sexual, power and maternity harassment at work.

• A toll-free service for everyone

  This is a toll-free service accessible from anywhere in Japan on both landlines and mobile phones.

*Please accept the following conditions. Thank you for understanding.

1. All the phone conversations will be recorded to guarantee the consultation service quality.
2. Please avoid long conversations to allow the service to be accessible to as many callers as possible.
3. If you think your consultation will go past the closing time of the service, please call the next day or later.
4. You will be informed of other suitable parties to contact if you call with queries unrelated to working conditions.

About multilingual support

13 languages are available on the Labour Standards Advice Hotline: Japanese, English, Chinese, Spanish, Portuguese, Tagalog, Vietnamese, Burmese, Nepalese, Korean, Thai, Indonesian, Cambodian (Khmer), and Mongolian.

The Labour Standards Advice Hotline is a commissioned service entrusted by the Ministry of Health, Labour and Welfare. The hotline offers free general advice on working conditions from anywhere in Japan during the hours when the Prefectural Labour Bureaus and Labour Standards Inspection Offices are closed or in weekends and holidays. Foreign language support is also available.

as of 2020/04/01

• 日本語

  開設曜日	月〜日(毎日)
  開設時間	平日（月〜金） 午後5時〜午後10時 土日・祝日 午前9時〜午後9時
  電話番号	0120-811-610

• English(英語)

  Available Days	Mon - Sun（月〜日）
  Hours	Mon - Fri（月～金） 17:00-22:00 Sat, Sun, Holiday（土、日、祝日） 9:00-21:00
  Phone number	0120-531-401

• 汉语(中国語)

  咨询日	周一 ～ 周日 (每日)（月〜日）
  咨询时间	平日(周一) ～ (周五)（月～金） 下午5时 ～ 下午10时 周六，周日，节假日（土、日、祝日） 上午9时 ～ 下午9时
  电话号码	0120-531-402

• Português(ポルトガル語)

  Dias de atendimento	Segunda à domingo（月〜日）
  Horário de atendimento	Segunda à sexta（月～金） 17:00 às 22:00 Sábados, domingos e feriados（土、日、祝日） 9:00 às 21:00
  Número de telefone	0120-531-403

• Español(スペイン語)

  Días de atención	Martes, jueves, viernes, sábado （火、木、金、土）
  Horario	Martes, jueves, viernes （火、木、金） De 5 PM a 10 PM Sábado, feriados（土、祝日） De 9 AM a 9 PM
  Número de teléfono	0120-531-404

• Tagalog(タガログ語)

  Mga araw ng konsultasyon	Martes, Miyerkules, Sabado（火、水、土）
  Mga oras ng konsultasyon	Martes, Miyerkules （火、水） Alas-5 ng hapon - alas-10 ng gabi Sabado・Piyesta Opisyal（土、祝日） Alas-9 ng umaga - alas-9 ng gabi
  Numero ng Telepono	0120-531-405

• Tiếng Việt(ベトナム語)

  Ngày làm việc	Thứ 4, thứ 6, thứ 7（水、金、土）
  Thời gian làm việc	Thứ 4, thứ 6（水、金） 17:00 ~ 22:00 Thứ 7・Ngày lễ（土、祝日） 9:00 ~ 21:00
  Số điện thoại	0120-531-406

• ျမန္မာဘာသာစကား(ミャンマー語)

  ဖွင့်ရက်	ဗုဒၶဟူးေန႔၊ တနင်္ဂနွေြ（水、日）
  ဖွင့်ချိန်	ဗုဒၶဟူးေန႔（水） ညနေ ၅ နာရီမ ည ၁၀ နာရီအထိ တနင်္ဂနွေြ , ပိတ်ရက်များ （日、祝日） မနက် ၉ နာရီမ ည ၉ နာရီအထိ
  ဖုန္းနံပါတ္	0120-531-407

• नेपाली भाषा(ネパール語)

  खुल्ने बार	बुधबार, आइतबार（水、日）
  खुल्ने समय	बुधबार（水） बेलुका ५ बजे 〜१० बजे सम्म आइतबार, क्यालेन्डरको बिदाको दिन（日、祝日） बिहान ९ बजे 〜 बेलुका ९ बजे
  फोन नम्बर	0120-531-408

• 한국어(韓国語)

  운영 요일	목・일요일（木、日）
  운영 시간	목요일（木） 오후 5시~오후 10시 일·공휴일（日、祝日） 오전 9시~오후 9시
  전화번호	0120-613-801

• ภาษาไทย(タイ語)

  วันทำการ	วันพฤหัสบดี วันอาทิตย์（木、日）
  เวลาทำการ	วันพฤหัสบดี（木） 17.00 - 22.00 น. วันอาทิตย์, วันหยุดนักขัตฤกษ์（日、祝日） 9.00 - 21.00 น.
  หมายเลขโทรศัพท์	0120-613-802

• Bahasa Indonesia(インドネシア語)

  Hari Operasional	Kamis, Minggu（木、日）
  Jam Operasional	Kamis（木） 17:00-22:00 Minggu, Hari Libur Nasional（日、祝日） 9:00-21:00
  Nomor Telepon	0120-613-803

• កម្ពុជា（ភាសាខ្មែរ）(カンボジア語（クメール語）)

  ថ្ងៃដែលទទូលពិភាក្សា	ច័ន្ទ និង សៅរ៍（月、土）
  ម៉ោងដែលទទួលពិភាក្សា	ថ្ងៃច័ន្ទ（月） ពីម៉ោង5រសៀល ដល់ ម៉ោង10យប់ ថ្ងៃសៅរ៍ និង ថ្ងៃបុណ្យសំរាក（土、祝日） ពីម៉ោង９ព្រឹក ដល់ ម៉ោង９យប់
  លេខទូរស័ព្ទ	0120-613-804

• Монгол хэл(モンゴル語)

  Ажиллах өдөр	Даваа, Бямба（月、土）
  Ажиллах цаг	Даваа（月） 17.00–22.00 Бямба, баярын өдөр（土、祝日） 9.00–21.00
  Утасны дугаар	0120-613-805